FAQ

We want to assist you with your ticket selection and purchase. If you have any questions, we are happy to answer them directly - simply call (404) 892-3303 or email our Associate Director of Patron Services. If you would like to learn more about this season's performances, please visit our Tickets and Performances page.  For Centre for Dance Education FAQs, please click here.

How can I purchase tickets?

There are several ways to purchase tickets. Season Tickets may be purchased through Atlanta Ballet in person, by phone, fax and mail. Season tickets are not available through Ticketmaster. All in person, phone, mail and fax orders incur a handling fee of $10.00 per order. Please allow 2-3 weeks for mail and fax orders to be processed. Reservations are not accepted. For Season Ticket information, you may contact the Atlanta Ballet Patron Services Office at (404) 892-3303 or purchase online.  Patron Services Office hours are Monday through Friday from 10am to 6pm.  The Atlanta Ballet Patron Services Office is closed on Saturday and Sunday.

Single Tickets may be purchased through Ticketmaster Online. You can buy tickets securely, at your convenience, day or night, 365 days a year. Or you may purchase tickets at any Ticketmaster Outlet Monday-Friday 9am-9pm, Sat 9am-7pm, Sunday 9am-6pm or call the Ticketmaster Arts Hotline (800) 982-2787.

Orders are processed only after a billing address has been verified. Occasionally, Ticketmaster receives incorrect credit card account information for a ticket order that can delay processing and delivery. If this has occurred, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster can and may sell your tickets to another customer. Tickets can be mailed to you via standard mail (allow 14 days for delivery) or UPS (allow 2 business days for delivery).

The Cobb Energy Performing Arts Centre Box Office is open Monday through Friday from 10am to 6pm, and Saturdays from 10am to 2pm. The Cobb Energy Centre Box Office is not open on Sundays. The Fox Theatre box office is open Monday through Friday from 10am to 6pm, and Saturdays from 10am to 3pm. The Fox Box Office is not open on Sundays unless there is a performance that day. The Gwinnett Performing Arts Center Box Office is open Event Days only, 1 hour prior to the show.

During events, the Fox and Cobb Energy Centre box offices open two hours before show time, and doors to the Cobb Energy Centre, Fox Theatre, or Gwinnett Performing Arts Center open one hour before the show.

Are my seats together if they are numbered 1 and 3?

Yes. Seats in the orchestra on the left side of Cobb Energy Centre, the Fox Theatre, and the Gwinnett Performing Arts Center are odd-numbered and seats on the right side are even-numbered. Seats in the center are consecutively numbered.

Do you have discounts for children and students?

Student and child discounts are offered for selected subscription packages. Discounted tickets to individual performances are available for all performances.

If I order online through Ticketmaster, will a confirmation be emailed to me?

Yes, you should receive a confirmation via email almost immediately. It is also a good idea to print the confirmation page displayed once your order is complete. For an extra fee you may also choose to print your tickets at home.

At what age is it appropriate for children to attend Nutcracker?

Most children four and over can enjoy a two-hour performance of Atlanta Ballet's Nutcracker while remaining happily and quietly seated. However, you know your child's nature the best. Please note: all children, regardless of age, must have a ticket.

Are all of the theatres wheelchair accessible?

Yes; all three venues have accessible seating on the Orchestra level. Call (770) 916-2800 for more information about the Cobb Energy Centre, (404) 881-2118 for more information about the Fox Theatre, or (770) 813-7500 for more information about the Gwinnett Performing Arts Center.

Will I get the best seats if I purchase online? Can I select specific seats?

All seats are available via the Internet, except for a small number of limited view and wheelchair accessible seats that are sold only through the ticket office. Ticketmaster is designed to sell tickets beginning with the most desirable location within the seating section you select.  All seating is subject to availability.

What is the best way to get my tickets?

If time allows, it is best to have tickets mailed to you in order to review them when they arrive. Check the day, date and time of performance and the number of tickets to make sure your order is correct. Will Call is a good option when the performance is more pending. Please allow plenty of time for traffic, parking, and a line to pick up will call tickets, as you may not be seated right away if the curtain has gone up.

When and where do I pick up Will Call tickets?

The Cobb Energy Performing Arts Centre holds both Subscriber and Single Ticket Will Call orders at the Will Call window, located at the outside windows of the Box Office.

The Fox Theatre holds subscriber Will Call tickets at the Atlanta Ballet Subscriber Box Office located in the arcade of the Fox Theatre. Single Tickets ordered through Ticketmaster are held at the Fox Theatre Will Call Window (located in the kiosk directly in front of the arcade of the Fox Theatre).

The Gwinnett Performing Arts Center holds both Subscriber and Single Ticket Will Call orders at the Will Call window, located in the lobby.

In order to pick up your tickets, please present:

  • Your valid photo ID, driver's license or passport
  • The credit card you used to purchase the tickets

The box office will not release tickets if the name on the ID or credit card does not match the name who purchased the tickets from Ticketmaster or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.

Please allow at least 24 hours from the time of your order for your tickets to be ready for pick up at the theatre Box Office. Most people pick up Will Call tickets when they arrive for the performance. It is a good idea to arrive at the Box Office at least 45 minutes prior to the performance because the lines can be long. Please plan to arrive early, as Atlanta traffic and parking are unpredictable.

How early should I arrive if I have my tickets in hand?

Please arrive at the theatre at least a half-hour before the performance. Arriving early will give you time to get to your seat and review your program and casting insert. Traffic and parking can be unpredictable, so plan to arrive early to assure an enjoyable experience.

If I am late where do I get my tickets?

Your tickets will be waiting for you with the ushers at the door. All sales are final; therefore, your tickets cannot be sold to someone else. Performances begin on time so please be prompt. Seating during the performance is not allowed during the Season. For Nutcracker, late seating is at the discretion of the House Manager and is sometimes allowed during certain times of the performance.

Why does Ticketmaster enforce a time limit when making purchases online?

When you are shopping for tickets, you are "holding" real inventory. No one else will be able to purchase your selected tickets unless you release them. Due to high demand, a policy has been implemented to limit the time during the checkout process. Each checkout page is assigned a different time limit based on the type of information needed. If the time exceeds the posted time on that page, the tickets you are holding are released for others to purchase. You have about 5 minutes in total to complete your purchase. This gives as many people as possible the chance to purchase tickets.

To prevent your tickets from being released, please use only one browser window at a time (on the same computer) to hold tickets.

How do I purchase tickets for school groups?

School groups can purchase tickets through Atlanta Ballet Centre for Dance Education's Kids In Step program.  This learning experience includes abbreviated performances of the current season's productions along with a special behind-the-scenes look at the magic of backstage.  Teachers also have access to educational materials prior to the performance describing the components of the production.  For more information, visit our Kids In Step page.

What’s the difference between a full-length ballet program and a mixed-rep program?

On the calendar you will see some programs listed with 1-3 ballets and some full-length ballets. For example, Dracula is a full-length ballet that follows a story line. New Choreographic Voices is a mixed repertory program, as it includes at least one additional ballet on the program. A mixed repertory program can be an excellent introduction to attending Atlanta Ballet because of the variety of dance you will see.

Is my credit card information secure?

Yes, your credit card information is transmitted securely when purchasing through Ticketmaster. You should see a padlock icon at the bottom right of your browser window when entering your credit card information; this icon indicates that the site is SSL secured.