Atlanta Ballet Gennadi Nedvigin | Artistic Director

Atlanta Ballet Gennadi Nedvigin | Artistic Director

Patron Services Assistant - Part-time

Atlanta Ballet seeks a part-time, hourly Patron Services Assistant to work in Atlanta Ballet’s box office. 

Reports to: Associate Director of Ticketing and Patron Services 

Type of Position: Temporary/Part-Time Hourly 

Average Hours: 18 – 25 hours/week 

Job Description:   

The Patron Services Assistant participates in all aspects of Patron Services, including ticket sales, customer service, data entry, filing, and other duties as assigned.  He/she ensures accurate public representation of Atlanta Ballet and its programming through strong customer service skills. The Patron Services Assistant works both at Atlanta Ballet’s box office and at performance venues during production runs. This is an hourly position available September through May. Must be available evenings and weekends. 

Duties and Responsibilities:   

  • Assist Atlanta Ballet patrons over the phone and in person with purchases of tickets, subscription packages, subscriber ticket exchanges, complimentary ticket requests, and other items as available.
  • Assist Atlanta Ballet patrons at performances at The Fox Theatre and at Cobb Energy Centre.
  • Process ticket orders and payments accurately into computerized ticketing systems, including season and single ticket orders, complimentary ticket requests, and subscriber exchanges.
  • Accurately fulfill online ticket and subscription orders.
  • Maintain accuracy of patron information.
  • Pleasantly greet and assist all patrons, creating a welcoming atmosphere at the Patron Services office.
  • Assist the Associate Director of Patron Services in all areas relating to the running of the department.
  • Filing and other general office duties as assigned. 

Qualifications:

The ideal candidate will have box office experience, as well as a working knowledge of basic computer functions, Microsoft Word, and Excel. Must possess excellent customer service skills. Tessitura experience a plus.

 

Please e-mail resume and references to lsmith@atlantaballet.com, fax to 404.874.4873, or mail to Atlanta Ballet, Attn: Lindsay Smith, 1695 Marietta Blvd. NW, Atlanta, GA  30318.